It is usually the last mandatory phase of the software implementation lifecycle where the key business users formally accept the software before going live. Unit, system and integration testing is also essential but the business user must be able to use the software to perform their role's required tasks.
End Users are usually the experts in understanding their functional testing processes for their own operational roles but are not usually aware of the complexity to plan, design, manage and report on the end to end acceptance testing phase.
Our User Acceptance expert team can assist end users in the testing process in the following activities (not exhaustive list, dependent on scope):
Identifying the super users and other functional users required to test before go live
Planning end to end functional, non-functional and integration test scenarios crucial for acceptance criteria
Planning and scheduling clean and meaningful test data to be set up for testing
Planning and scheduling the User Acceptance Testing (UAT) activities
Facilitating and managing the UAT testing process with required reporting to decision makers
Acceptance sign off from the key business users for appropriate auditing
Our testing process focuses on use case scenarios based on day-in-life activities for the end users. These scenarios include positive and exception-based workflows, end to end.
We offer UAT services for EAM, ERP and CRM platforms such as IBM Maximo, Sage X3, SAP, Oracle JDE, Oracle ERP/HCM Cloud, Salesforce and Microsoft Dynamics ERP/CRM all of which usually support hundreds of business users and therefore demand high-quality user acceptance in order to minimize business interruptions or other impacts.